Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Item with obvious signs of use
Packages that have been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery will be RTS (returned to sender).
There are cases where a refund may be refused. These include:
ANY item monogrammed to the specs of the customer IS NOT RETURNABLE. If it is our mistake we will happily replace/repair the item at no charge. Monogram instructions MUST be in the comment section at checkout or sent in a private email. We do not accept verbal monogram instructions. Please make sure your initials are in the proper order. We monogram in the exact order received. It is your responsibility to double check your instructions prior to sending order.
We do not accept sale merchandise or items marked clearance, final sale, or close out.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank statement again and look for our business name and logo.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet and it is beyond the 7-10 business day processing time, please contact us at Factorydirectpurses@aol.com. We will happily assist you.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If the item is marked "sale" on your invoice it is not accepted for refunds or exchanges. It is a clearance item. We need the original invoice returned with the merchandise. Please retain a copy for your records.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the SAME item, send us an email at Factorydirectpurses@aol.com and send your item to: 233 KELLY AVENUE ROGERSVILLE Alabama US 35652.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. The same policies apply to gift returns as regular purchases with the exception of Christmas. We allow a 30 day return time between December 1 and December 24 purchases. All purchases made after December 24 will be considered a regular purchase.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. We will only refund the card on file that made the purchase. NO EXCEPTIONS!
To return your product, you should CONTACT FOR AN RMA (RETURN AUTHORIZATION NUMBER) and mail your product to: 233 KELLY AVENUE ROGERSVILLE Alabama US 35652 - PLEASE CONTACT FOR YOUR RMA BEFORE RETURN!
You will be responsible for paying for your own shipping costs for returning your item. ALL shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider purchasing shipping insurance. We ship via trackable shipping methods and provide tracking numbers to all customers. However, we don’t guarantee that we will receive your returned/undeliverable item. We are not responsible for packages addressed as provided by customer that do not reach their destination. Please make sure you have spelled all words correctly and the address is, indeed, correct. If your item is returned at no fault to our company we do not ship free the second time. Shipping will be billed to you.